Community Engagement and Outreach
Strategy and Planning
The Senior Manager, Staff Experience (SMSE) will support an inclusive and equitable site staffing and engagement strategy to ensure that CYP has the capacity and capabilities to achieve its impact and operating goals. The Senior Manager, Staff Experience will play a key role in staff talent acquisition and human resource administration, in addition to developing processes for recruiting, supporting and retaining a diverse, high-functioning staff and a thriving work environment.
Reporting to the Senior People Director, the SMSE will contribute to the site’s organizational culture by facilitating and coordinating employee engagement programming for a staff of 50+. The SMSE will also support implementation of the department’s strategic initiatives within the Site Advancement Plan. The SMSE will collaborate across departments to ensure an environment that is committed to diversity, belonging, inclusivity and equity.
Support cross-departmental collaboration on hiring process for designated positions, including drafting position announcements, reviewing applications, scheduling interviews, screening applicants, preparing interview materials, and communicating with applicants
Support training of staff on hiring policies, practices, and tools
Serve as a thought partner with Sr. People Director to update and refine site hiring practices and systems
Human Resource Administration
Support site use of Workday, CY’s HRIS system, including training other staff users
Support development of site onboarding and offboarding systems and tools
Partner with Sr. People Director and site hiring managers to design and implement new hires’ onboarding experience
Lead on administrative and background clearance processing for staff and site interns
Coordinate with national headquarters staff to maintain compliance with CY, federal, state, AmeriCorps and school district guidelines for hiring documentation and background clearances
Ensure that site and organizational policies and procedures are communicated to site staff
Partner with People & Operations team to disseminate relevant information to CYP staff
Coordinate with CY headquarters staff to communicate benefit-related information to site staff
Support Sr. People Director in leading site implementation of staff performance management system
Staff Engagement Support
Support ‘stay interviews’ to identify best practices for employee retention and engagement
Incorporate City Year culture and values into processes
Administer quarterly staff engagement ‘pulse-check’ surveys and utilize acquired data to inform staff programs
Plan events and activities to celebrate and appreciate staff members, including holiday gatherings, celebrations, and seasonal initiatives
Partner with Sr. People Director to coordinate and facilitate staff meetings and retreats, including management of logistics and event evaluations
Staff Development Support
Support staff learning & development and professional development strategy, including managing logistics for programmed events
Curate an ongoing collection of professional development resources and communicate opportunities to staff
Track attendance and evaluate effectiveness of professional development sessions and resources
Organizational Initiatives & Site Support
Engage in structured discussion and training on diversity, belonging, inclusion, and equity aimed at developing stronger cultural competency, both individually and collectively as a site
Assist with planning and implementation of site events throughout the year
Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees
Attend occasional overnight conferences, as well as additional engagement and training activities throughout the yea
In order to succeed in this role, an applicant must have the following competencies:
Communication: clearly articulates information and ideas orally and in writing; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback; communicates effectively, even in highly visible or adversarial situations
Executes to Results: accomplishes tasks on time with high quality; accepts accountability and takes initiative; designs and plans work to achieve desired results; prioritizes work and multitasks effectively; delegates responsibilities and holds others accountable
Relationship Development: uses interpersonal interactions to achieve mutually beneficial outcomes and advance City Year’s mission; demonstrates cultural/diversity competence; builds trust in critical partner relationships, both internal and external to City Year; demonstrates personal presence and confidence when working with partners
Team Collaboration and Leadership: demonstrates respect for diverse perspectives and leverages strengths of team members to achieve desired results; coaches and empowers others to lead; addresses and resolves team conflict swiftly and effectively.
Talent Development: Retains talent by aligning individual capabilities with organizational needs; takes a systemic approach to meeting the organization’s future leadership needs
Bachelor’s Degree or equivalent experience
3+ years of relevant experience, with proven ability to deliver strong, measurable results; management and staff development experience a plus
Awareness and experience engaging in conversation and developing practices grounded in diversity, belonging, inclusion, and equity
High emotional intelligence (“EQ”), with ability to perform and communicate with diverse audiences under varied circumstances
Experience utilizing HRIS (human resource information system) / human capital management platforms preferred; experience with Workday a plus
Previous talent acquisition experience preferred (developing, improving, and executing hiring processes, including screening, interviewing, evaluating, and facilitating hiring decision discussions)
Strong initiative and ability to work independently to achieve goals
Excellent track record of building out effective project plans and leading others to execution, even when not in a direct line of authority
Efficient time management and prioritization skills: ability to meet deadlines and execute on multiple projects
Ability to adapt and excel in diverse, youthful, high energy, entrepreneurial, and rapidly-changing environment
Passion for people, education, and youth development
Attitude essentials: growth mindset, passion for City Year’s mission, detail-oriented, committed to teamwork, grit and resilience
Qualified applicants should apply and submit a resume with cover letter and salary requirements. Applications without each of these 3 items will not be considered. No phone calls, please.
Compensation and Benefits
Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.
City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.
City Year helps students and schools succeed. Fueled by national service, City Year partners with public schools in high-need communities toprepare students with the skills and mindsets they need to thrive in school and in life. Diverse teams of City Year AmeriCorps members serve full-time as tutors, mentors, and role models, providing research-based student, classroom, and whole school supports to help students stay in school and on track to graduate from high school, ready for college and career success. A 2015 study shows that schools that partnered with City Year were up to two to three times more likely to improve on mathematics and English language arts assessments.
With our partners, City Year is contributing to a bold vision of what public schools can and should be for all children: places of learning, exploration, growth and risk-taking.
City Year is among the nation’s fastest-growing nonprofit socialenterprises. Theorganization’s 900 staff and 3,000 AmeriCorps members work and serve in 29 communities across the country, including Boston–where City Year was founded in 1988 and is headquartered–and Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa, and Washington, D.C. City Year also has international affiliates in South Africa and the United Kingdom.
A proud member of the AmeriCorps national service network, City Year is supported by the Corporation for National and Community Service, local school districts and private philanthropy from corporations, foundations and individuals. City Year has earned Charity Navigator’s highest rating since 2003, certifying our commitment to accountability, transparency, and responsible fiscal management. Less than one percent of rated organizations have received this distinction for more than 15 consecutive years, placing City Year among the most trustworthy nonprofits in America. Learn more atwww.cityyear.org, City Year’sFacebook page, onTwitter, andLinkedIn.