Nov 12, 2019

Regional Recruitment and Admissions Coordinator, Midwest

  • City Year
  • Chicago, IL, USA
Full-time Community Engagement and Outreach Human Resources Product and Program Management Customer Success

Job Description

The Recruitment and Admissions Coordinator is responsible for engaging prospective City Year AmeriCorps members through the management of a Customer Relationship Manager (CRM) to support the regional recruitment and admissions team’s goal of building a pipeline of 18 - 25 year-olds for the City Year AmeriCorps member opportunity.

Job Description

An inspiring and relatable communicator, the Recruitment and Admissions Coordinator will work cross departmentally (Recruitment and Admissions) to; 

  • Implement a customer service engagement strategy for building rapport with young adults learning more about the City Year experience and benefits. 

    • People centered lead management and application cultivation with effective decision making to adapt to multi-channel communication preference of prospect. 

    • Effective at rapport and relationship building with prospective City Year AmeriCorps Members to ensure they are well informed about City Year and the AmeriCorps member experience and benefits; 

    • Customer Service Delivery: Implement a comprehensive communication and customer service plan; direct responses to general email and telephone contact for City Year locally as well as regionally; respond to and route inquiries to appropriate team(s). 

  • Virtually recruit and attend recruitment events as needed 

  • Support the Chicago based admissions manager to facilitate the hiring process for 250+ City Year AmeriCorps members. 

    • This will include but is not limited to scheduling interviews, following up with references, reviewing applications and preparing confirmed City Year AmeriCorps members for their service in Chicago.  

    • Implement City Year's business process for Customer Relationship Manager (Salesforce)


  • 1 + year of experience in relationship development with institutions such as colleges, high schools, clubs, and community based organizations to meet organizational objectives 

  • Highly energetic, charismatic approach to engaging diverse groups, particularly young adults 

  • Ability to deliver strong and inspirational messages for internal and external audiences via multiple channels (Email, Text, Phone Calls) 

  • Adept in calendar management, event planning, and logistics management 

  • Passionate about working on a team and positively contributing to team culture 

  • Analytical skills and problem solving skills, finding both short term and long term solutions 

  • Exhibit a passion for City Year’s mission and values 

Preferred Qualifications 

  • Bachelor's degree or equivalent experience. 

  • City Year or National Service Program Alumni 

  • Sales, customer service, or human relations experience. 

  • Volunteer or academic recruitment experience. 

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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