Nov 21, 2019

Regional Admissions Manager, East Region

  • City Year
  • Remote (Providence, RI, USA)
Full-time Community Engagement and Outreach Human Resources Product and Program Management Customer Success Sales

Job Description

You will lead the admissions process for the City Year Providence site, while collaborating with our regional admissions team in the hiring of AmeriCorps members for our entire East Region (Boston, Buffalo, New Hampshire, New York, Philadelphia, Providence, and Washington, DC). You will implement a comprehensive admissions process, with responsibility for front-line relationship management and customer service for our applicants, and for establishing resilient and effective partnership with Providence site colleagues. You will serve as part of our Recruitment and Admissions department, a national network of professionals working each year to recruit and hire 3,000 incredible young people to serve in schools in 29 communities across the country.

Job Description

The primary functions of your job will be to: 

  • Implement City Year’s Admissions Process. You will organize and conduct applicant interviews, review and assess applications, make selections decisions, and support placement and preparation of City Year AmeriCorps members at your home site (Providence). You will implement this set process effectively and proactively seek to improve the process over time. 

  • Model Excellence in Customer Service. You will communicate with responsiveness, consistency, and clarity to deepen applicants' connection to City Year.  

  • Exhibit Commitment to All City Year Applicants. City Year recruits and attracts a diverse applicant pool, ages 18-25. You will foster a culture and community of support and inclusion throughout the hiring process. You will display a commitment to continuously learn and grow in ensuring the admissions process is equitable for all applicants.  

  • Collaborate With Our Providence Site Partners. You will serve as the front-line connection between our regional admissions team and the Providence site. You will conduct interview trainings, report on relevant data, participate in site programming, and participate in conversations to help strengthen and streamline the partnership.  

  • Strengthen our Regional Admissions Team. You will participate with intention and enthusiasm through meetings, events, calls, and shared projects.  

What You Can Contribute on Day One: 

You will demonstrate a desire to connect with, learn from, support, and grow with your new teammates. You will display self-awareness, curiosity, and empathy that will facilitate your connection with a diverse set of colleagues and applicants. You will show a capacity for process management – you enjoy the work of striking a balance between operating autonomously while implementing a set, shared admissions process. 

What You Can Expect to Learn: 

We want you to learn and grow in this role. You will be trained in all of the technical platforms City Year uses to implement our admissions process, manage applicant relationships, track and report on our progress, and communicate with key stakeholders. You will be introduced to tools, systems, and tactics to effectively connect and collaborate with remote teammates. You will engage in best practices in admissions, including Diversity, Equity & Inclusion training, interviewing techniques, and data-driven decision making. 

Your Background Might Include, But We Do Not Require: 

  • Post-secondary education 

  • 1+ year of professional experience 

  • Previous City Year employment 

  • Admissions, recruitment, development, or service experience 

  • Sales, customer service, or human relations experience 

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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