Nov 25, 2019

Impact Manager

  • City Year
  • New Orleans, LA, USA
Full-time Community Engagement and Outreach Data Evaluation and Analysis Product and Program Management Strategy and Planning Education

Job Description

The primary responsibility of the Impact Manager is to manage and provide support for AmeriCorps members, particularly in their roles to improve student performance through targeted academic interventions. The Impact Manager (IM) plays a critical role in implementing the City Year New Orleans’ school-based service model and will report directly to the Impact Director. The IM will manage 8-12 AmeriCorps members and serve as the primary liaison between City Year and their school. The IM will develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver high-quality interventions and support culture and climate initiatives. The IM will also work with school staff and AmeriCorps members to implement after-school programming. The IM is school-based, and spends about 80% of their time working out of their placement school.

Job Description

  • AmeriCorps Member Management:
    • The IM is responsible for ensuring their team has the skills, knowledge, experiences and mindsets necessary to increase student outcomes.
  • Team Leader Management:
    • The IM effectively manages Team Leaders (Second Year AmeriCorps Members) to support service and partner relationships and the AmeriCorps members.
  • AmeriCorps Member Development:
    • The IM regularly observes and coaches ACMs on their instructional practice.
    • The IM is also responsible for ensuring their team is professionally developed by designing, coordinating, and delivering leadership trainings for their team.
  • Program Development:
    • The IM works collaboratively with IMs from other schools to lead site-wide initiatives and projects.
  • Impact:
    • The IM is responsible for effective and timely collection of data as well as using data to make action plans and program improvements.
  • After School Program:
    • The IM is responsible for coordinating high-quality, effective, safe, and well-organized after school programming with their school leadership team.
  • School Leadership and School House Support
    • The IM serves as a member of their placement school’s leadership team and may have a role in whole-school support.
  • Response to Intervention (RTI) Administration
    • The IM works alongside their school’s RTI coordinator to ensure the quality of ACM interventions and maximize student impact.
  • School Partner Management:
    • The IM is responsible for building strong and sustainable partnerships with all school-based stakeholders, including administrators, content specialists, and teachers.


  • Works effectively in fast-paced and dynamic environments
  • Demonstrates grit and tenacity during challenging times
  • Pursues self-directed and continuous learning
  • Demonstrates time management, organization and the ability to multitask
  • Exhibits a growth mindset
  • Demonstrates flexibility and patience
  • Thrives in a team-oriented workplace
  • Understands current issues related to national service and education policy and the impact they have on New Orleans communities and schools
  • Aware of importance of outreach, relationships, and partnerships in advancing organizational mission
  • Thrives in a highly collaborative environment
  • Bachelor’s Degree required, candidates with City Year or AmeriCorps experience given special consideration


  • Relationship Development: Demonstrated ability to develop and manage complex relationships with schools and community partners. Proven ability to have tough conversations and to hold staff accountable towards their performance goals. Manage relationships with a diverse group of internal and external stakeholders to help achieve service goals and AmeriCorps member development.
  • Talent Development: Proven success managing diverse teams towards a common goal. History of coaching/leading young people between the ages of 20-25.
  • Executes to Results: Must have a strong record of achieving transformational results with students from low-income communities, at the classroom, school, or network/multiple-school levels. Ability to problem solve, trouble-shoot, and show creativity when faced with perceived barriers.
  • Communication: Ability to translate mission and vision from organizational level to AmeriCorps members and talk about complex topics and vary their messaging for specific audiences. Able to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our AmeriCorps members in service.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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