May 01, 2020

Learning & Development Manager

  • City Year
  • Providence, RI, USA
Full-time Curriculum Human Resources Product and Program Management Strategy and Planning School Support

Job Description

The Learning and Development (L&D) Manager is responsible for planning and implementing a year-long professional development strategy to prepare City Year Providence’s 60 AmeriCorps members to deliver high-quality and high-impact service to students in five Providence schools while increasing their leadership capacity and skills. The L&D Manager plays a pivotal role in ensuring corps members are prepared with the proper training and learning opportunities throughout their service year. The L&D Manager will report to the Managing Director of Impact.

Job Description


  • Develop and lead the implementation of a holistic 10-month learning and development strategy for the City Year Providence corps, ensuring content and delivery is aligned with the corps member service implementation calendar and leadership development cycle
  • Manage the planning, logistics, communication, and content of L&D events throughout the year, including a four-week training academy in August, a three-day leadership academy December, a one-week summit in January and bi-weekly L&D events held throughout the year
  • Evaluate L&D initiatives using qualitative and quantitative assessment tools, including weekly in-school observations, surveys, stakeholder roundtables, etc. to ensure programming meets corps member, manager, and school service partner needs
  • Coordinate monthly instructional rounds with internal and external colleagues to assess learning & development needs for corps and staff
  • Oversee City Year’s national leadership development experience – the Idealist’s Journey – for corps and senior corps members, providing a structured reflection for members to connect personal purpose, values, and insights with their service experience
  • Coordinate City Year’s Leadership After City Year (LACY) programs, such as resume writing workshops, graduate school presentations and personal coaching/mentorship, to support AmeriCorps members with defining their post-AmeriCorps academic and/or career path
  • Vet and secure internal and external content experts to lead and facilitate content-based learning workshops in areas including English Language Arts, math, student attendance, and behavior management, lesson planning, tutoring and mentoring
  • Develop facilitation skills and content delivery methods for staff members supporting corps members in service
  • Develop and maintain a comprehensive database of trainers, venues and other L&D resources located within Providence and surrounding communities; leverage relationships within and outside of City Year to direct strategic partnerships and build local L&D network


  • Bachelor’s degree required; degree in education, organizational development, human resources, or related field strongly preferred
  • Three years’ experience in related field required; professional development, learning or training-related experience preferred
  • Content expertise in English Language Arts, math or youth development preferred
  • Experience supporting classrooms, schools or similar learning environment preferred
  • Demonstrated experience facilitating trainings using adult learning principals, interactive learning technology, competency models and evaluation tools
  • Proven success in building sustainable partnerships and positive working relationships with others
  • Exceptional public speaking and presentation skills with the ability to communicate a vision and inspire others
  • Exceptional organizational skills and attention to detail with the ability to solve problems and see projects through start-to-finish while working individually or on a team
  • Proven success operating in ambiguous and changing environments with the ability to manage and prioritize projects
  • Proficiency with Microsoft Office platforms and online survey tools required
  • Passion for and understanding of City Year’s work within the national service movement and education sphere
  • City Year and AmeriCorps alumni are encouraged to apply

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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